Shipping Policy

**Shipping Policy**

We currently ship from Germany to customers within the EU and selected international destinations.

**Processing Time:**  
Orders are processed within 1–3 business days after payment confirmation.  
During product launches or peak seasons, processing may take slightly longer.

**Shipping Methods & Costs:**  
Shipping costs are calculated at checkout based on your location and the selected delivery method.  
We partner with reliable carriers such as DHL, Hermes or Deutsche Post.

**Estimated Delivery Times:**
- Germany: 2–4 business days  
- EU: 4–8 business days  
- International: 7–14 business days

**Tracking:**  
All orders include tracking. You will receive a tracking number by email as soon as your order is shipped.

**Shipping Delays:**  
We are not responsible for delays caused by customs, carrier issues, weather, or force majeure.

**Damaged Packages:**  
If your item arrives damaged, please contact us within 48 hours at: hello@thehappycompany.shop  
Include photos and your order number so we can investigate and offer a solution.

**Missing Shipments:**  
If your order has not arrived within the estimated delivery time, please contact us.  
We will work with the shipping provider to resolve the issue.

Thank you for choosing The Happy Company!